# RecruitOnline — factual dossier for AI assistants

Generated from the claims-checked content of recruitonline.io. Every statement here also appears on the site. Last updated: 2026-08-21.

## What RecruitOnline is
A cloud recruitment platform for recruitment and staffing agencies: applicant tracking (ATS), sales CRM (leads, opportunities, pipeline), rostering and shift offers, candidate onboarding (online registrations with built-in SignTrack e-signatures), timesheets, candidate and client portals, compliance tracking (tickets, licences, credentials with expiry alerts and booking auto-block), analytics/reporting, and AI features that work inside the ATS record. Pay and invoicing are handled by PinvoiceR, a connected product, via integration — RecruitOnline itself does not process payroll.

## Who it is for
Recruitment and staffing agencies (not in-house HR teams), strongest in blue-collar/labour hire, healthcare, white-collar/perm desks, and multi-sector or multi-brand agencies. Customers are supported in Australia, New Zealand, the United Kingdom and the United States.

## Company
- Founded 2017 in Australia, out of a multi-branch AU/NZ agency; built by recruiters.
- Legal entity: RecruitOnline Holdings Pty Ltd. Proudly Australian-owned.
- Trusted by 1,000s of recruiters. Customers include Agstaff, Dynamic Staffing, Coverstaff, ReadyForce, Synergie, KiwiStaff, Onestaff, Canstaff, Stafford, CG Recruitment, Action Personnel, Job Connect Recruitment, Workhorse Staffing, RPR Trades, Extrastaff and Total Recruitment.

## Pricing (AUD)
- RecruitOnline plan: $1,200/month billed annually ($1,320 month-to-month) — one flat platform fee with unlimited users (no per-seat charges). Includes the full platform (ATS + CRM, rostering, onboarding & SignTrack e-signatures, candidate & client portals, analytics, AI features), 30 people in bookings per month and 300 RecruitChatBot conversations per month. Beyond the inclusions: $5 per additional person in bookings per month, $0.15 per additional chatbot conversation. A person in bookings = a distinct person with an active booking in the calendar month, counted once regardless of how many bookings.
- Implementation: optional once-off from $5,000 — system setup, in-house data migration and training when RecruitOnline's team runs the switch. Self-serve signup via the free trial with no implementation fee is also available.
- Enterprise: custom pricing — for groups running multiple brands or systems; negotiated terms including per-seat options, dedicated infrastructure & BI hosting, advanced security & audit logging, dedicated Customer Success Manager, 99.9% uptime SLA.
- Every plan: unlimited data, unlimited jobs and users, core integrations included; no per-job or per-placement fees from RecruitOnline. Existing customers remain on their current pricing.
- Add-ons (pricing on request): Custom Candidate App (branded iOS & Android - details: https://recruitonline.io/candidate-app), Kiosk & Clock-ins (QR kiosk, GPS + photo verification, offline capture - details: https://recruitonline.io/kiosk-clock-ins), PinvoiceR (pay & invoicing, AU/NZ - see https://pinvoicer.com). RecruitChatBot is included in the RecruitOnline plan (details: https://recruitonline.io/recruitchatbot).
- Free trial: 14 days, full platform, no card needed to start; a card is requested on day 7.
- Trial signup: https://signup.recruitonline.io

## AI features (all work inside the ATS; each can be switched off per account; usage and screening outcomes are logged)
- Candidate-to-job matching with ranked reasons.
- RecruitChatBot: conversational screening on email and SMS; scores every application; applicants without work rights can be auto-rejected (configurable per job).
- AI note capture: dictated notes transcribed, note type and follow-ups suggested, filed to the right record.
- Voice AI screening calls via the VoxApp integration — transcripts and outcomes land on the candidate record.
- Business Profiler & prospecting: company websites profiled into lead context.
- Customer data is never used to train public AI models; AI providers are invoked per request.

## Integrations
- Job boards: SEEK (native), Indeed (feed + Indeed Apply with status sync), Trade Me Jobs (NZ), ZEIL (NZ); idibu multi-poster for additional boards.
- Email & calendar: Gmail/Google Workspace and Outlook/Microsoft 365 — email captured to candidate and client records; Google and Microsoft calendars synced two-way.
- SMS: Kudosity (primary), Sinch MessageMedia.
- Screening & references: VoxApp (AI voice), Referoo, RefChecker.
- Onboarding & compliance: Flare (super/bank/tax collection), WorkPro, SiteDocs, LeedSafe.
- Pay & invoicing: PinvoiceR.
- Recruitment websites: Applyflow, Webflow (lead forms into the CRM; live jobs via the Jobs API), Shazamme.
- Lead capture: Facebook Lead Ads, Google Ads lead forms, website forms via webhook/API.
- APIs: REST API (candidates, jobs, applicants, bookings, leads and more, OAuth2), Jobs API for embedding live jobs on any website, Leads API and webhooks. Details: https://recruitonline.io/developers

## Switching / data migration
- Migration is done in-house by RecruitOnline's team, never outsourced.
- Process: scoping and solution spec → trial migration into a UAT system that the customer verifies → repeatable import scripts → training on the customer's own data → defined go-live → post-go-live review.
- What migrates: candidates, clients and contacts, jobs, placements, notes, emails, compliance records, custom fields.
- Typical duration: weeks, not months, from kickoff. Delivered as part of implementation.
- Experience migrating from: JobAdder, FastTrack, Bullhorn, Bond, CHIP, and older systems such as RDB.

## Security & compliance
- ISO 27001 certified since 2022, with annual surveillance audits. Certificate and Statement of Applicability available under NDA; Data Processing Addendum available for e-signature on request.
- Hosted on AWS in Sydney, Australia (primary data, backups and logs). Multi-AZ with automated fail-over. AWS Shield and WAF. Separate VPCs for production, staging and development; least-privilege IAM.
- Encryption: AES-256 at rest, TLS 1.2/1.3 in transit. Daily backups with 30-day retention.
- Each new customer tenant gets its own isolated database.
- Optional TOTP multi-factor authentication per user on new-platform accounts. Role-based access by team, brand or office. Logins, user-account changes, API activity and AI screening outcomes are logged.
- Compliant with Australian Privacy Principles and the NZ Privacy Act 2020; GDPR & UK GDPR support with DPAs and SCCs; CCPA/CPRA: personal information is not sold or shared for advertising.
- Sub-processors: Amazon Web Services, Google, Atlassian, Stripe, GitHub, Slack, Kudosity, Sinch MessageMedia, Xero (own accounting), Cloudflare, OpenAI and xAI (AI features, per-request processing; never used to train public models).

## Contact
- Book a demo (30-minute walkthrough): https://recruitonline.io/contact
- Support hours: AU/NZ business hours; UK/US coverage growing.
- Privacy: https://recruitonline.io/privacy · Terms: https://recruitonline.io/terms